Sanitation Service Delivery (SSD)

USAID/West Africa’s Sanitation Service Delivery (SSD) Program seeks to dramatically scale-up sanitation services delivery through market-based approaches that strategically complement the recent policy shifts and massive demand generation efforts in West Africa. The SSD program will develop, test, and scale market-based models, reaching all segments of the unserved population, to achieve and sustain an improved level of sanitation service over time. SSD targets include reaching at least 1,000,000 people with improved sanitation and safely managed fecal waste by 2018 in Ghana, Cote d’Ivoire and Benin.


Making Sludge Removal a Better Business (FY 2017 Project Profile)

Activity Description

SSD will conduct market research to gain a deep understanding of the sanitation situation allowing for the development of business models that are attractive to consumers and that generate profits for local enterprise. The project will build government capacity to be change makers within their ministries with respect to sanitation; set up and operationalize consumer loans for sanitation that will facilitate the rapid design, testing and roll-out of finance via a variety of mechanisms, and provide technical assistance to design loan products; leverage progress from partnerships with regional actors to advertise actionable learning that will influence policy and practice across the region; and develop materials and resources tailored to the needs of stakeholders.

Expected Outcomes

SSD expects an:

  • Increase use of improved sanitation, linking the public and private sectors to be more efficient and effective in the provision of sanitation services;
  • Increase use of safe disposal and/or reuse of fecal waste at scale;
  • Share learning on market-based approaches to the provision of sanitation services throughout West Africa.
Actual Outcomes

SSD has accomplished the following: 

  • 1798 toilet products sold to date (July 2018)
  •  Introducing new sanitation products and constructions technologies;
  • Training artisans and helping business start-ups;
  • Designing sales strategies and training sales agents;
  • Organizing public awareness events;
  • Conducting community marketing.
  • 437 septic tank emptying services provided through the Call Centers to improve the quality and reduce the cost of mechanized emptying of septic tanks (as of July 2018).
  • Successfully testing a Mobile Money solution to reduce the cost of operations and increase profitability.
  • Establishing finance mechanisms and guarantee funds for support of landlords and entrepreneurs that are willing to access loans for toilet construction with over $70,000 USD of micro-loans issued to households for the construction of 250 toilets.