Using Data-Driven Management to Improve Water Service Provider Performance

The USAID Water and Sanitation Project in Haiti is a five-year project aiming to improve urban water and sanitation in Haiti. It works in partnership with Haiti’s National Water and Sanitation Authority (DINEPA), its regional offices (OREPAs), and local water utilities (CTEs) to improve the performance of urban and rural water service providers by using a data-driven management approach. This project initially targeted 5 utilities for support, but by the end of the project DINEPA decided to expand the approach to all 27 urban water utilities in Haiti. In this learning note, key elements of the data-driven model are defined, as well as information about how they were applied in Haiti and insights from the experience to help others apply a similar approach.