The USAID-funded Municipal Water, Sanitation and Hygiene Project in West Africa MuniWASH) Activity is providing technical support to improve the governance and management of municipal water and sanitation services in 16 target municipalities in Benin and Côte d'Ivoire. To serve as a reference framework for the municipal capacity building program, the USAID MuniWASH project provides these target municipalities with a governance tool called the Institutional Strengthening Index (ISI).
This tool is deployed in a three-step process as follows:
This case study is also available in French.