A water supply installation is only worthwhile if it is safe and reliable, which is achievable with consistent service delivery. A “viable service delivery model” is one that maintains a safe water supply in working conditions while being sustainably supported by local finance. This paper presents the factors identified as key to the viability of sustained and consistent service delivery. Whave’s maintenance approach is being studied and documented in detail as part of the USAID Sustainable WASH Systems Learning Partnership’s investigation of systems-based approaches. One of the core learning areas of the partnership focuses on how different maintenance models for rural water services operate and the characteristics of the systems in which they function.
By sharing its findings and recommendations, Whave hopes to assist global development partners working to improve the design of programs for rural water service delivery and support developing countries working to achieve safe and sustainable water services.