Water, sanitation, and hygiene (WASH) is the first line of defense against the spread of COVID-19, and recognizing this, the National Emergency Response Committee in Kenya directed water service providers (WSPs) to ensure that all Kenyans had acce
The United States Agency for International Development (USAID) Water, Sanitation, and Hygiene Finance (WASH-FIN) project seeks to close financing gaps to achieve universal access to water and sanitation services through sustainable and c
A USAID WASH-FIN (Water, Sanitation, and Hygiene-Finance) survey of 105 private sanitation service providers (SSPs) across Senegal found that they face challenges typical of small- and medium-sized enterprises—access to finance being foremost. To overcome this, WASH-FIN Senegal is providing support to promote relationships between the SSPs and commercial banks.
Why would a major city choose to reform customer relationship management (CRM) in the face of a water crisis? What good could that possibly do when reservoirs are drying up and citizens are being told to dramatically reduce water use?