mobile devices

Report

Testing the Waters: Digital Payments for Water and Sanitation

A key barrier to universal access to water supply and sanitation (WSS) is that providers often lose money serving their current customers because tariffs are too low, nonrevenue water levels are high, and collection rates are poor. Before they can expand their services to poorer households, WSS providers need to adopt service models that allow them to cover operational expenses while reaching low-income customers.