iDE has conducted rigorous human centred formative research, rapid prototyping and participatory in-depth interviews with customers, potential service providers, local NGO staff and relevant stakeholders. This research has aimed to balance practical, operational, strategic and philosophical constraints with a pragmatic approach to designing grounded solutions. As with any strategy, the recommendations within this document will require further testing, refinement and adaptive management. Markets are dynamic and static implementation is seldom able to create sustainable and resilient change.