This report kicks-off the knowledge sharing and generation in the IWA Digital Water Programme, which acts as a catalyst for innovation, knowledge and best practice; and provides a platform to share experiences and promote leadership in transitioning to digital water solutions. By sharing experience on the drivers and pathways to digital transformation in the water industry, the programme is consolidating lessons and guidance for water utilities to start or continue to build their journey towards digitalisation.
This report is largely based on interviews, surveys and inputs from nearly 50 utility executives and over 20 subject matter experts. It examines how digitalisation is transforming the water sector through the experiences of water and wastewater utilities. The aim of the report is to provide an overview of the current state of digital in the water sector, the value potential for digital solutions, and the lessons learned from those on the digital journey.