Sustaining Urban Water Utility Services: A Look Back at USAID’s Indonesia ESP Activity (Webinar)

Indonesia Environmental Service Program (ESP) Evaluation cover photo. Photo credit: Water CKM Project

How sustainable are outcomes several years after water, sanitation, and hygiene (WASH) projects have closed? In this webinar, Leslie Greene Hodel (Senior Advisor, Water CKM Project) will present findings from the second in a series of USAID Water Communications and Knowledge Management (CKM) Project ex-post evaluations on the Indonesia Environmental Services Program (ESP), implemented by DAI between 2004 and 2010. Read the full evaluation.

Seven years after the close of the project, the evaluation team used a mixed-methods design, including utility service level and performance data as well as qualitative interviews, to examine the enduring influence of selected ESP achievements in improving urban water utilities’ service levels as well as utilities’ management capacity and financial stability. The evaluation also verified the present status of a microcredit program designed to improve access to the poor. Lessons from this evaluation are intended to inform improvements to ongoing USAID urban WASH activity design in Indonesia and beyond.



About the Presenter

Leslie GreeneLeslie Greene Hodel is a Senior Technical Specialist with Social Impact, playing a senior advisory role to the ex-post evaluation series for the Water CKM contract. She has more than 11 years of experience in evaluation design, management, and analysis in a variety of sectors.

Prior to her role at Social Impact she was a Senior Research Program Manager for Emory University's Center for Global Safe Water, where she managed a randomized control trial of a school WASH intervention in Kenya as well as several WASH evaluation and applied research initiatives in Ethiopia, Kenya, and Mali. She holds a Master’s degree in public health with a focus on Global Environmental Health from Emory University’s Rollins School.


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